Shipping and Returns
I thought it might be of interest to buyers and pastel painters who are inexperienced with the shipping process to see how I ship pastel paintings.
I always ship the painting using Priority Mail with the USPS within the continental US. International shipping methods vary.
I have shipped 100’s of paintings. Out of those only one was slightly smudged which may have been a result of improper unpacking. I was able to instruct the buyer how to repair it (it was a minor smudge), and she was very satisfied with the result. She also received a lesson in working in pastels at the same time.
RETURN POLICY: If by any remote chance the painting ARRIVES damaged (proof will be required) I will reimburse you or paint a new one free of charge. I fully guarantee my work. If you think that the painting was not properly represented on the web you may return it for a full refund (not including shipping). You will be refunded once I inspect the painting to verify that it was returned in the same condition.
If you choose to return a painting please do so within 3 days of receiving it and send it the same way it was shipped. Also email me so I know to expect it.
Generally I do not sell pastel paintings on the web with mats and frames. Frames are very individualized and dependent on where you plan to hang it, personal color preferences and varying costs. I feel that it is best for you to choose your mat and frame.
However if you do want your painting framed I can arrange that through the framers I use. More information at Custom Frames.
Oh by the way, the whistle painting is still available.